We know that you will love our dresses. We feel 100% confident in knowing that you are buying a superior high-quality dress. We take great pride in our selection of dresses and the designers who make them.
PRE-SHIPPING INSPECTION
- We have a strong pre-shipping inspection process in place that checks every item including fabrics, seams, zipper, beads and rhinestones. We look for any defects, and we double check the color, size and quantity against the packing list for accuracy.
- Our inspection team take great pride in what they do, and we want you to feel safe ordering online from us.
If you have any questions about the dress, pricing, availability or your size measurements, please contact us before placing your order at customerservice@cinderellasdresses.com and we would be happy to help you. Watch the dress size measurement video to help you select the correct dress size for your shape click here.
EXCHANGE AND RETURN POLICY
Want to return or exchange your dress? Absolutely.
In the event you do not love your dress or need another size, you can ship it back within 14 days from the date your package is marked as delivered. Please note we do not allow returns for Wedding, Quinceanera, Custom, Couture, Jovani or other Designer Online Special Orders. We will gladly accept all other returns of unworn, unwashed, unmarked, unaltered, and undamaged merchandise with all tags intact for a one-time exchange or online store credit that never expires. Our dresses are shipped out in reusable packaging to simplify your return back to us. We do not provide return labels.
All exchanges and or returns must be mailed to the returns department address below. We do not accept exchanges or returns at any store location. Please email customerservice@cinderellasdresses.com the tracking number of your return dress so that we can keep an eye out for it. We process returns within 1-3 business days from the date we receive your item back to our returns department; so please keep your eye out for the email confirming your return has been issued if you want to exchange or use your credit right away.
Our address for returns is:
Cinderella's Dresses
RETURNS DEPT.
P.O. BOX 8
516 SOSEBEE FARM RD.
GRAYSON, GA 30017-9998
ITEMS PURCHASED IN OUR RETAIL STORE
Retail purchases are made with the ability to try on our dresses before you buy.
Therefore, dresses that have been purchased or special ordered from The Shoppes at Webb Gin retail store cannot be returned or exchanged. We do not offer return or exchange for all in-store purchases, shoes, wedding, custom, couture or special orders placed in store due to change of mind or change of circumstance. This policy is displayed on your in-store receipt and in our store.
SHIPPING
Standard ground shipping takes 5 to 7 business days depending on your location. Dresses are shipped out as soon as possible. Contact us if your wear date is sooner and need expedited shipping cost. We will notify you as soon as possible with availability and tracking shipping information. Please monitor your email address for important information regarding your order.
Quinceanera Ball Gowns
Due to the size and weight of the ball gowns, we charge $125 shipping and packaging fees. Please contact us if shipping out of the country as shipping costs will vary. Shipping can take up to 30 days depending on availability.
LOST PACKAGES
Once your package leaves our facility, we no longer have control over your package.
We are not responsible for lost or stolen packages. We do not offer refunds on lost or stolen packages. You can submit a claim online for a missing package through UPS.com or USPS.com and provide your tracking number for any reimbursements.
ALTERATIONS
Most likely you may need some alterations. If you are between two sizes, it's best to order the largest size so that the dress can be taken in, if needed. Please note that most of the times, you made need to shorten or let out the hem or straps on the dress to get that perfect fit. Each dress has a different size chart, so please make sure to take your bust, waist and hip measurements to get the right size dress.
APPROVED RETURN, EXCHANGE AND DAMAGE OR DEFECTIVE CHECKLIST
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Dress must be in original, re-sellable condition
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All tags and hanging ribbons must be in intact
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Dress must show no signs of wear. Please take due care when trying on your dress, as make-up stains, spray tan or dirt on the dress will make a return ineligible
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Dress must be un-perfurmed and have no odors, cigarette scent or pet hairs
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Dress must not have been washed or altered in any way.
Items returned that do not meet the above requirements will not be issued a store credit. We will notify all customers who have sent us unqualified return for any of the above checkmarks. We reserve the right to refuse a returned item if there are any signs of wear, alteration, misuse or intentional damage.
If you send back an item that does not qualify for a return or if we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to contact us at customerservice@cinderellasdresses.com and pay a $20 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
FAULTY ITEM
In the rare event there is a manufacturing defect or problem with your dress, please contact us at customerservice@cinderellasdresses.com within 5 business days of the delivery of your dress to inform us of the issue. If we are not notified within 5 business days of receiving the item, it cannot qualify for a return or replacement. You must include a photo of the damage/defect with your email for us to address your concern.
In the event with proof that the item is faulty, we offer a return shipping label and once we receive and inspect the item, we offer either a store credit or a replacement item if we have one in stock. If we do not have the same style and size available, we offer a full store credit for the item. The store credit never expires and can be used towards a future purchase.
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Returned faulty dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. When returned for re-inspection, the dress must be in perfect, new, never worn, untampered condition as received at the time of delivery.
In the event due to human error, a wrong size or style is shipped to you, you will be provided with a return label. Please email us at customerservice@cinderellasdresses.com.
A FEW THINGS TO REMEMBER WITH WEDDING, CUSTOM AND COUTURE DRESSES
Custom dresses are made specifically to the measurements that you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Wedding dresses are delicate in fabric and off white or white color can easily get stained. Please double check your measurements and color choice before ordering. Because of this, we are unable to accept any returns or exchanges for any wedding or custom dresses.
Couture Dresses - Please make sure to double check your dress size measurements accurately. European dresses tend to run small, so please watch our dress size video to assist you taking the right measurements for the right size dress.
FOR ALL FACE MASKS, CORSETS, BODY SHAPERS, JEWELRY AND SHOE ITEMS
All sales are final. No returns or exchanges.
FOR ALL FINAL SALE ITEMS
All Final Sale items are not returnable or exchangeable.
CANCELLATION POLICY
Once your order is shipped, it cannot be cancelled.